Shipping/Returns

1. Return Policy Overview

At MIJO, we strive for your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer you the opportunity to return the product and qualify for a refund, exchange, or store credit, depending on the situation. Please read this return policy carefully and follow the instructions to process your return.

2. General Return Terms

2.1. You have the right to return your purchase within 14 days of receipt, without stating a reason. After this period, we can no longer accept return requests.

2.2. Returned products must be in their original condition, including undamaged packaging and labels. We reserve the right to refuse returns if the products are damaged, used, or not in their original condition.

3. Return Process

3.1. To initiate a return, please contact our customer service at mijo.tuft@gmail.com. You should provide the order number and the reason for the return.

3.2. Our customer service will provide you with return instructions and a return label, if applicable.

3.3. Safely package the returned products and include the return label if provided.

3.4. Ship the return to the specified address within 14 days after receiving return instructions. You are responsible for the shipping costs unless otherwise stated.

4. Processing Returns

4.1. Upon receipt of your return, we will inspect it to ensure that it meets our return conditions.

4.2. Depending on your preference and product availability, we may offer a refund, exchange, or store credit.

4.3. Refunds will be processed via the original payment method unless otherwise agreed upon.

5. Exceptions

5.1. Some products are not eligible for return, such as personalized or custom-made items.

6. Contact

6.1. If you have any questions about our return policy or need assistance with a return, please contact our customer service at mojo.tuft@gmail.com

Thank you for doing business with MIJO. We are here to assist you with any questions and concerns regarding returns.